Refund policy
We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for a return
To be eligible for a return:
• The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.
• The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.
Because every piece is made to order, we ask that you double-check your size before ordering. Made to order does not mean final sale — standard (non-personalized) items are fully returnable under this policy.
How to start a return
- Defective, damaged, or wrong item — We cover the return shipping. Contact us at info@blazeholdingsllc.net with your order number and photos. We’ll send a prepaid return label and make it right (refund or replacement).
- Change of mind, wrong size, or no longer wanted — You pay the return shipping. Once we receive the item in its original condition (unworn, with tags, and in original packaging), we will refund you or help you reorder the correct item.
Items must still be returned within 30 days and meet the eligibility rules above. Items sent back without first contacting us will not be accepted.
Damages and issuesPlease inspect your order upon reception and contact us right away at info@blazeholdingsllc.net if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non‑returnable items
Certain types of items cannot be returned, including:
• Digital products or downloads (including our Episode One digital download)
• Gift cards (when available)
• Custom or personalized products - items with a name, call sign, unit, or other custom text added for you (if offered)
• Worn, washed, or used items, or items missing their original tags or packaging
Please get in touch if you have questions about whether a specific item is eligible for return
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@blazeholdingsllc.net.