Refund policy

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:
• The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.

How to start a return

To start a return, contact us at info@blazeholdingsllc.net.
If your return is accepted, we’ll send you a return shipping label (when applicable), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@blazeholdingsllc.net.

Damages and issues

Please inspect your order upon reception and contact us right away at info@blazeholdingsllc.net if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non‑returnable items

Certain types of items cannot be returned, including:
• Digital products or downloads (including our Episode One digital download)
• Gift cards (when available)
• Custom or personalized products (if offered)
• Worn, washed, or used items, or items missing their original tags or packaging
Please get in touch if you have questions about whether a specific item is eligible for return

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@blazeholdingsllc.net.